Privacy Policy

Last updated: September 2026

Habitat & Hues Limited (“Habitat & Hues”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, request a quotation, arrange a consultation, place an order, or otherwise use our services.

1. Who We Are

Habitat & Hues Limited is a company registered in England and Wales.

Company name: Habitat & Hues Limited
Company number: 15832957
Registered office: 311 Regents Park Road, London, England, N3 1DP
Website:www.habitatandhues.co.uk
Email: hello@habitatandhues.co.uk

For the purposes of UK data protection law, Habitat & Hues Limited is the data controller of the personal information described in this Privacy Policy.

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

Contact information

This may include your:

  • name;

  • email address;

  • telephone number;

  • postal or property address; and

  • preferred method of contact.

Project and enquiry information

When you enquire about our services or request a quotation, we may collect information such as:

  • property details;

  • floor plans;

  • photographs or videos of your property;

  • window and wall measurements;

  • room information;

  • preferred curtain, blind, fabric or track specifications;

  • budget or project requirements;

  • intended installation dates; and

  • other information you choose to provide to us.

Order and transaction information

Where you become a customer, we may collect:

  • quotation and order details;

  • products and services selected;

  • payment status and transaction records;

  • invoices and receipts;

  • consultation and installation details; and

  • correspondence relating to your project.

We do not generally store full payment-card details where payments are processed through a third-party payment or banking provider.

Communications

We may keep records of communications with you, including communications by:

  • email;

  • telephone;

  • WhatsApp;

  • website enquiry forms; and

  • other messaging platforms that you choose to use to contact us.

Website and technical information

When you use our website, we may collect information such as:

  • IP address;

  • browser type;

  • device type;

  • pages visited;

  • referring website;

  • approximate location derived from your IP address;

  • website interaction data; and

  • cookie or analytics information.

Please see our Cookie Policy for further information.

3. How We Use Your Information

We may use your personal information to:

  • respond to enquiries;

  • understand your project and requirements;

  • prepare quotations and recommendations;

  • arrange consultations and site visits;

  • take or record measurements;

  • prepare and manufacture made-to-measure products;

  • source fabrics, tracks, blinds and other components;

  • arrange delivery and installation;

  • process payments and maintain transaction records;

  • provide customer support and aftercare;

  • manage warranty or quality-related matters;

  • communicate with you about your project;

  • maintain our business and accounting records;

  • improve our website, services and customer experience;

  • prevent fraud or misuse of our services;

  • comply with legal and regulatory obligations; and

  • where permitted, send you information about our products, projects and services.

4. Our Lawful Bases for Using Your Information

Under UK data protection law, we must have a lawful basis for using personal information.

Depending on the circumstances, we may rely on:

Contract

We may process your information where it is necessary to:

  • provide a quotation at your request;

  • take steps before entering into a contract with you; or

  • perform our contract with you once you place an order.

Legitimate interests

We may process information where necessary for our legitimate business interests, provided those interests do not override your rights and interests.

These interests may include:

  • managing customer enquiries;

  • maintaining appropriate business records;

  • improving our services;

  • protecting our business;

  • responding to customer concerns; and

  • understanding how customers use our website.

Legal obligation

We may process or retain information where necessary to comply with applicable laws, including accounting, tax, regulatory or legal requirements.

Consent

Where required, we may rely on your consent, for example for certain marketing communications or non-essential cookies.

Where we rely on consent, you may withdraw it at any time.

5. Marketing Communications

We may occasionally contact existing or prospective customers about Habitat & Hues products, completed projects, services or other relevant updates where permitted by law.

Where consent is required, we will obtain it before sending marketing communications.

You can ask us to stop sending marketing communications at any time by:

Stopping marketing communications will not affect project-related or service communications that we need to send to you.

6. Who We Share Your Information With

We do not sell your personal information.

Where necessary to provide our services or operate our business, we may share relevant personal information with trusted third parties, including:

  • curtain, blind, fabric and track manufacturers or suppliers;

  • installers and contractors working on your project;

  • delivery and logistics providers;

  • payment and banking providers;

  • website hosting and technology providers;

  • email and communications providers;

  • analytics or website service providers;

  • accountants, legal advisers and other professional advisers; and

  • public authorities where disclosure is required by law.

We aim to disclose only the information reasonably necessary for the relevant purpose.

7. International Transfers

Some of our service providers or suppliers may process information outside the United Kingdom.

Where personal data is transferred internationally, we take appropriate steps to ensure that it is protected in accordance with applicable UK data protection law, including using recognised safeguards where required.

8. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including any legal, accounting, warranty or dispute-resolution requirements.

As a general guide:

  • enquiry information that does not result in an order may normally be retained for up to 24 months after our last meaningful interaction;

  • customer, order, invoice and contractual records may normally be retained for up to 6 years after the end of the relevant transaction or relationship where required for legal, accounting or record-keeping purposes;

  • warranty and project records may be retained for as long as reasonably necessary to provide aftercare and deal with potential claims; and

  • marketing information may be retained until you unsubscribe, withdraw your consent, or we determine that it is no longer appropriate to keep it.

We may retain information for longer where required by law or where necessary in connection with an actual or potential legal claim.

9. Photographs of Completed Projects

During or following installation, we may occasionally take photographs of completed work for quality records.

We will not intentionally publish photographs that clearly identify you personally without an appropriate legal basis.

Where we wish to use photographs of your home for our portfolio, website, social media or marketing materials, we will take reasonable steps to ensure this is appropriate and, where necessary, obtain your permission.

We will avoid publishing personal information such as your full address unless you have expressly agreed to this.

10. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against:

  • unauthorised access;

  • accidental loss;

  • misuse;

  • disclosure;

  • alteration; and

  • destruction.

Access to customer information is limited to people who reasonably need it for business purposes.

11. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights including the right to:

  • request access to your personal information;

  • ask us to correct inaccurate or incomplete information;

  • ask us to delete your information in certain circumstances;

  • ask us to restrict how we use your information;

  • object to certain types of processing;

  • request transfer of certain information in a portable format; and

  • withdraw consent where our processing is based on consent.

These rights are subject to certain legal conditions and exceptions.

To exercise your rights, please contact us at:

hello@habitatandhues.co.uk

We may need to confirm your identity before acting on a request.

12. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to make a complaint to the UK Information Commissioner’s Office (ICO).

Further information is available at www.ico.org.uk.

13. Cookies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage and, where applicable, support advertising or marketing.

Please see our Cookie Policy for further information and for details about managing your cookie preferences.

14. Third-Party Links

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices or content of third-party websites, and we recommend reviewing their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements.

The latest version will always be published on our website, together with the date on which it was last updated.

16. Contact Us

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

Habitat & Hues Limited
311 Regents Park Road, London, England, N3 1DP
Email: hello@habitatandhues.co.uk
Telephone: +44 (0)7513 254438